Terms and Condition

1. GENERAL

• The person who makes the booking will be accepting the terms and conditions on behalf of the whole holiday party. It is this persons responsibility to ensure that all members of the party are aware of and accept the whole of these terms and conditions and the obligations contained in them.
• Please note that a contract is not made until acceptance of the booking by Venture Away UK issuing a written Booking Confirmation and your deposit or full payment has cleared.
• In the event of Venture Away UK receiving a holiday booking deposit or balance payment which is subsequently returned unpaid by the bank or card acquirer, a £30 administration fee will be added to the balance payment due and/or your holiday booking will be cancelled.
• Please note we accept no liability for loss or damage to your possessions.
• All bookings are subject to availability. Please note any new promotions supersede all previous structured and any guidance we may have communicated to you.

2. BROCHURE PRICES

We guarantee that the price of your break will be as agreed and shown on your Holiday Booking Confirmation for your party size, and for the accommodation you choose, save that we reserve the right to amend prices where there is an increase in Value Added Tax or any other tax, fee due or levy applicable to your break.

Please note that all prices are inclusive of VAT. We reserve the right to raise or lower our prices at any time before booking, whether via a subsequent brochure or any other communication.

3. CHANGES TO YOUR BREAK BY YOU

After you have paid your deposit or full balance payment you may wish to change some elements of the break e.g. location or type of accommodation.

In order to enable us to try and meet your request, we would ask where possible you request such changes at least 10 weeks before the break start date, any change is subject to availability and where we can meet your needs a charge of £30 per alteration to the break will be payable to cover administration costs.

But where you wish to make a substantial change to your break, within 10 weeks of your break start date, such as change of break date, this will be deemed a cancellation.

If you do not have your own insurance, any monies paid over are neither refundable nor transferable to another date.

You may not, under any circumstances, transfer your booking to anyone without our consent. As soon as you know that the break will need to be cancelled, ring our Hotline on 01305 750797

Length of Time Cancellation Charge

£30 per person if more than 10 weeks before the event.

100% of the cost of your weekend if 10 weeks before the event.

Please note that the minimum charge is £30 per person cancelled.

All cancellations should be made in writing to the Cancellation Desk, Cancellation Team, Venture Away Uk, 27 Jubliee Enterprise centre, Jubliee close, Weymouth Dorset DT4 7BS.

6. CANCELLATION FOLLOWING NON-ARRIVAL

If you have not arrived by 8am the morning after your break was due to commence, or contacted the hotel or resort concerned to confirm when you will arrive, we will assume that the break is cancelled.

Please note that the total break cost will be retained.

7. IF WE CANCEL OR CHANGE YOUR BREAK

We try very hard not to change or cancel your break, but where it is necessary we will advise you as soon as possible.

If we cancel your break or make any significant alterations such as changing your date of arrival or duration then (provided such cancellation or changes have not arisen from circumstances beyond our reasonable control) you have a choice of either:-

• a replacement break of a standard comparable to that booked and of the same value paid, or
• a replacement break of lesser value together with a payment of the difference in price between the replacement break and the break booked, or
• a replacement break of higher value with a payment of the difference in price between the original break and subsequent break payable to us, or
• a full refund

8. CONDITIONS OF CARRIAGE

Where you take up the additional offer of ferry travel, all party members are subject to the terms and conditions of the relevant service operator(s). Full details are available on request. Your contract is with the relevant provider and Venture Away UK cannot be held responsible for any delays, cancellations or other consequences resulting from these arrangements.

9. AGE RESTRICTIONS

Venture Away UK Minimum age requirement is of 21 years. Accordingly we reserve the right to decline entry to persons below that age.

10. DAY VISITOR

No Day Visitor Passes will be made available.

11. UNREASONABLE BEHAVIOUR

We reserve the right to terminate a break without compensation, where we believe that the unreasonable behaviour of any of the persons named on the relevant booking or their guests might impair the enjoyment, comfort, health or safety of other guests, our staff or the public.

12. CHECK IN & CHECK OUT

You can register after 12.30pm. However, keys should be collected at check-in time (stated on the individual hotels and resorts pages). If the time is not stated, it will be from 3pm. We request that rooms are vacated by 10am on your day of departure.